Job Summary
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RAYUS Radiology is looking for an Administrative Operations Manager to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As an Administrative Operations Manager, you will be accountable for managing administrative operational aspects of running a center(s), which includes planning, staff management, budget management, maintaining relationships with referring groups, and on-going customer service functions. Responsible for meeting the quality and operational goals (i.e., efficiency, productivity, costs, etc.) for the market. This position is full-time.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(40%) Center Operations
- Maintains productive relationships with center's customer base in defined market through delivery of extraordinary customer service
- Provides ongoing and timely communication to management and staff regarding center performance, staff performance, events, issues, etc.
- Partners with Manager, Technical Operations to ensure profitable growth and increased market share for the market
- Evaluates current processes and recommends changes within the center to ensure the effective fulfillment of objectives
- Remains visible at centers and has an understanding of a center's morale and workload
- Works with sales team, patients, and referring offices to ensure satisfaction
- Attends sales calls and lunch meetings with sales team, providing operations knowledge
- Assists in targeting payor relationship opportunities in the market
- Monitors payor referral activity
- Interfaces with Medical Director, RVP Operations, and/or all technical and administrative staff to ensure effective teamwork and efficient center operations
- Administers quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, and administrative functions
- Maintains a safe environment for patients, associates, and radiologists with the assistance of the center safety coordinator
- Performs front office functions as needed
- Ensures compliance with all HIPAA guidelines
(30%) Staff Management
- Oversees and assists in training of new associates and supervisors, providing resource and technical expertise
- Manages staff performance evaluations, compensation recommendations and development of associates including performance improvement plans, disciplinary actions and/or termination of associates
- Leads regular staff meetings and employee one-on-one discussions
- Responsible for administrative staff and physician scheduling, coverage plans for contrast and sedation studies
- Maintains staff retention by implementing effective retention strategies
- Implements strategies to promote teamwork within the center and with other associates including management and radiologists
(25%) Center Planning
- Plans, organizes, develops, implements and interprets the programs, goals, objectives, policies and procedures, etc. necessary for providing quality care and maintaining a sound operation
- Develops and manages budget for the administrative operations, making responsible financial decisions for the center
- Monitors performance and profitability of services offered
(5%) Completes additional tasks and projects as assigned
