Job Summary
RAYUS has implemented a new feature called DailyPay, which allows workers to be compensated on a daily basis for their efforts
RAYUS Radiology, previously recognized as Center for Diagnostic Imaging and Insight Imaging, is on the hunt for a new team member to serve as a Front Office Associate. By emphasizing the essential role of radiology in initial diagnoses and treatment procedures, we strive to challenge existing norms. Join us and contribute to a brighter future! The responsibilities of a Front Office Associate include managing patient communications, scheduling appointments, providing friendly and professional patient reception and registration, and completing any other assigned responsibilities. This role entails part-time hours during evenings across the week.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(55%) Registration
- Extends greetings to clients attending imaging appointments; inputs demographic particulars and manages financial transactions for co-payments and installment options
- Responds to calls in a timely and amicable fashion
- Requests for assistance from center associates are in order
- Facilitates communication between technologists and patients awaiting examinations, ensuring messages about scanner availability and clinic-related updates are passed on effectively
- Manages front desk lobby space by organizing magazines, replenishing coffee essentials, and supporting overall office cleanliness
- Manages the ordering process for office supplies
- Manages the inventory of informative handouts for patients
- Encourages the use of electronic interfaces for imaging purposes
- Patients are reached through confirmation calls, and they are given instructions on how to prepare for their upcoming visits
- Provides requested faxes of reports, billing particulars, and medical consent forms
(20%) Insurance
- Verifies patient's insurance
- Confirms the approval of all exams with the patient's insurance carrier prior to scheduling
- Obtains insurance authorization
- Being familiar with insurance carriers such as Medicare and the procedures mandating waivers for authorization before scheduling appointments is key
- Coordinates the release of information requests to patients, referring offices, healthcare facilities, lawyers, and insurance firms based on prescribed guidelines
(20%) Scheduling
- Organizes transportation, interpreters, and accommodation arrangements for patients where suitable
- Begins the process of ordering exams for patients
- Confirms the consistency between orders and exam timetables
- Organizes the scheduling of necessary appointments and ensures correct authorizations are acquired
- Schedules walk-in patients
- Handles the coordination of image order and CD requests received from referring physicians and patients
- Maintains an accurate and timely database of current and potential referring healthcare providers
(5%) Performs other duties as assigned
Requirements
Required:
- Acquiring a high school diploma or its equal qualification is a significant educational accomplishment
- Adeptness with Microsoft Office tools is a valuable skill that is highly sought after by employers
- 1-2 years of background in customer service roles
- Adept at working with computer systems and typing accurately
Preferred:
- History of employment in a medical clinic environment
- Terminology in healthcare and office backdrop
- Insurance knowledge
- Bilingual
RAYUS places a strong emphasis on providing top-tier clinical services in communities across the nation, guided by a genuine passion for delivering superior care to referring providers and patients. At RAYUS Radiology, the focus is on leveraging outstanding medical knowledge, a talented team, advanced technology, and an array of services to ensure the highest possible standard of patient care.
Embrace excellence in healthcare and wellness with us. Join our team to illuminate the world of Radiology Services!
At RAYUS Radiology, we value diversity and inclusion by ensuring equal opportunities for all, including veterans and people with disabilities.
