Front Office Associate

RAYUS Radiology
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Job Location

Portland, OR, US, 97224

Employment Type

Full Time

Job Posted On

25 April 2025

Job Overview

  • Job Category: Office Clerks General
  • Industry: Healthcare
  • Application Deadline: 23 May 2025

Job Description

Job Summary

RAYUS now offers DailyPay! Work today, get paid today!

The work hours for this job are from Monday to Friday, starting at 8:00 am and ending at 4:30 pm, with Saturdays on rotation.

RAYUS Radiology, formerly known as Center for Diagnostic Imaging and Insight Imaging, is actively seeking a Front Office Associate to join our team. We are committed to revolutionizing the field of radiology, highlighting its significance as a pivotal initial stage in diagnosis and treatment. If you are enthusiastic about being part of our bright and innovative team, we encourage you to apply! The Front Office Associate role involves providing essential services to patients and referrers by managing phone communications, organizing appointments, warmly welcoming and enrolling patients in a courteous, professional, and authentic manner, and carrying out other assigned responsibilities. This is a full-time position, with work hours from 8:00am to 4:30pm, including alternate Saturdays.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(55%) Registration

  • Engages with and admits individuals slated for imaging scans, collecting essential information and arranging payment agreements
  • Skillfully handles telephone inquiries with a combination of speed and warmth
  • Fields makes suitable demands for center employees
  • Serves as a communicator between technologists and patients in the waiting area, conveying information on scanner status and clinic updates
  • Organizes the front office reception area through the neat arrangement of magazines, sorting coffee essentials, and contributing to maintaining a clean workspace
  • Purchases office supplies on an as-needed basis
  • Keeps a consistent inventory of informational handouts for patients
  • Advances imaging through electronic connections
  • Handles verification calls and furnishes patients with essential details prior to their visits
  • Sends out reports, billing data, and medical consent forms promptly upon request through fax

(20%) Insurance

  • Verifies patient's insurance
  • Verifies insurance coverage for each exam with the patient's insurer prior to scheduling
  • Obtains insurance authorization
  • Applies understanding of insurance companies like Medicare and processes demanding waivers to seek authorization if required before confirming appointments
  • Oversees the processing of requests for information from patients, external medical offices, legal professionals, and insurance providers based on the guidelines established by the Company

(20%) Scheduling

  • Organizes transport, interpreters, and hotel stays for patients, as necessary
  • Records and processes requests for patient exams
  • Ensures that orders coincide with the schedules for exams
  • Plans referrals and confirms appropriate approvals have been secured
  • Schedules walk-in patients
  • Manages the handling of image order and CD requests made by referring physicians and patients
  • Ensures the database is regularly updated with accurate information about referring doctors

(5%) Performs other duties as assigned

Requirements

Required:

  • A high school diploma or its comparable qualification is necessary for eligibility
  • Practical experience with Microsoft Office software
  • Worked in the customer service field for a duration of 12 to 24 months
  • Competent in utilizing computer systems and typing

Preferred:

  • Prior work history in a medical office environment
  • The vocabulary used in healthcare settings and professional office settings
  • Insurance knowledge
  • Bilingual

RAYUS is steadfast in its commitment to maintaining a high standard of medical excellence within communities throughout the United States. This commitment is driven by their desire to offer exceptional service to both referring providers and patients. RAYUS Radiology prides itself on its outstanding medical practices, exceptional team members, advanced technology, and comprehensive services, all aimed at delivering the highest level of patient care possible.

Enhancing the realm of health and wellness with our expertise. Come aboard and illuminate the spotlight on Radiology Services!

RAYUS Radiology is committed to providing employment opportunities without discrimination based on disability or veteran status.

RAYUS has now implemented a new service known as DailyPay

Apply Now

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Job Overview

  • Job Category: Office Clerks General
  • Industry: Healthcare
  • Application Deadline: 23 May 2025