Front Office Associate

RAYUS Radiology
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Job Location

Scarborough, ME, US, 04070

Employment Type

Full Time

Job Posted On

15 July 2025

Job Overview

  • Job Category: Office Clerks General
  • Industry: Healthcare
  • Application Deadline: 12 August 2025

Job Description

Job Summary

RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is seeking a Front Office Associate to join our team. We are transforming radiology by making it a vital first step in diagnosis and treatment. Join us and shine brighter together! As a Front Office Associate, you will provide services to patients and referring professionals by answering phones, scheduling appointments, greeting and registering patients professionally and cheerfully, and performing other assigned duties. This full-time position requires working Monday through Friday with a Saturday rotation.

Essential Duties and Responsibilities

Registration (55%)

  • Greet and check-in patients scheduled for imaging services, register demographic information, and process payment plans and copays.
  • Answer phones efficiently and friendly.
  • Field calls appropriately for center associates.
  • Act as liaison between technologists and patients waiting for exams, relaying messages regarding scanner status and other clinic information.
  • Maintain the front office lobby area by organizing magazines, coffee supplies, and assisting with general office cleanup.
  • Order office supplies as needed.
  • Maintain a supply of patient information sheets.
  • Push imaging via electronic interfaces.
  • Complete confirmation calls and provide preparation instructions to patients.
  • Fax reports, billing information, and medical release forms as requested.

Insurance (20%)

  • Verify patients' insurance.
  • Pre-certify all exams with patients' insurance companies.
  • Obtain insurance authorization.
  • Use knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain authorization if needed prior to appointments.
  • Handle release of information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies following Company guidelines.

Scheduling (20%)

  • Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
  • Enter and submit patient exam orders.
  • Verify orders match exam schedules.
  • Schedule referrals and ensure proper authorizations are obtained.
  • Schedule walk-in patients.
  • Process requests for image orders and CDs from referring physicians and patients.
  • Maintain an up-to-date and accurate database on all current and potential referring physicians.

Other Duties (5%)

  • Perform other assigned tasks.

Requirements

Required:

  • High school diploma or equivalent.
  • Working knowledge of Microsoft Office.
  • 1-2 years of customer service experience.
  • Proficient with using computer systems and typing.

Preferred:

  • Previous medical office experience.
  • Knowledge of medical terminology and office background.
  • Understanding of insurance.
  • Bilingual.

RAYUS is dedicated to delivering clinical excellence across U.S. communities, driven by our passion for superior service to referring providers and patients. Built on brilliant medicine, a brilliant team, and brilliant technology, RAYUS Radiology strives to provide the highest level of patient care.

Join our team and illuminate the field of Radiology Services!

RAYUS Radiology is an EO Employer/Vets/Disabled.

Rayus now offers Daily Pay!

Apply Now

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Job Overview

  • Job Category: Office Clerks General
  • Industry: Healthcare
  • Application Deadline: 12 August 2025