IT Service Desk Support Specialist

RAYUS Radiology
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Job Location

St Louis Park, MN, US, 55416

Employment Type

Full Time

Job Posted On

21 July 2025

Job Overview

  • Job Category: Hotel Motel and Resort Desk Clerks
  • Industry: Healthcare
  • Application Deadline: 18 August 2025

Job Description

Job Summary

RAYUS now offers DailyPay! Work today, get paid today!

The pay range for this position is $20.70 - $29.93 based on direct and relevant experience.

RAYUS Radiology is looking for a IT Service Desk Support Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a IT Service Desk Support Specialist, you will be responsible for providing first-line technical support for radiology and operations departments within our healthcare organization. This role involves assisting end-users with technical issues related to radiology information systems (RIS), picture archiving and communication systems (PACS), and other medical imaging technologies. This position is full-time, working Monday through Friday, Day shifts.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(20%) End-User Support

  • Serve as the initial point of contact for radiology staff experiencing technical issues with hardware, software, and medical imaging systems.
  • Provide timely and effective solutions or escalate to higher-level support as needed.


(20%) System Troubleshooting

  • Diagnose and resolve basic technical problems related to desktop PCs, mobile devices, and medical imaging equipment.
  • Utilize knowledge of RIS, PACS, and other relevant systems to address user concerns.


(15%) Ticket Management

  • Log and track all support requests received either via phone call queue or through the self-service portal in the IT Service Management System (ServiceNow).
  • Ensure accurate documentation of issues, resolutions, and user interactions to maintain comprehensive records.


(15%) System Maintenance

  • Assist in the installation, configuration, and maintenance of desktop hardware, software, and peripheral devices.
  • Ensure that all systems are up-to-date and functioning properly.


(10%) User Account Management

  • Manage user access and permissions through systems like Microsoft Active Directory.
  • Assist with password resets and account lockouts to maintain secure access to IT resources.


(5%) Knowledge Base Contribution

  • Develop and maintain user guides, FAQs, and knowledge base articles to empower end-users and reduce recurring issues.


(10%) Compliance and Security

  • Adhere to healthcare regulations such as HIPAA to ensure the confidentiality and security of patient information.
  • Follow established protocols for data protection and system access.


(5%) Collaboration

  • Work closely with IT teams and other departments to resolve complex issues and improve overall system performance.
  • Participate in training sessions and meetings to stay informed about system updates and best practices.
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Job Overview

  • Job Category: Hotel Motel and Resort Desk Clerks
  • Industry: Healthcare
  • Application Deadline: 18 August 2025