Job Summary
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Patient Service Representative to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Patient Service Representative, you will provide optimal patient-centered services supporting the imaging center front office, medical records and supports the technicians with patients through a rotation through front desk, medical records and technician assistant roles. This role is a graduated role with those in training on all functions will serve at the PSR I level and those who have successfully mastered the rotation moving to a PSR II role at the discretion of the Market Leader. The key responsibility is to execute the day-to-day activities of patient-facing service ensuring quality assurance and customer service satisfaction while facilitating and coordinating communication between patients, family members. and staff.
This is a full-time position, working 40 hours per week. Hours are Monday-Friday, 11:00am-7:30pm.
Essential Duties and Responsibilities
Front Desk - Patient Service
- Serves as initial point of contact for patients and visitors, creating and providing positive legendary Patient Service Experience(s)
- Timely registration of patient(s) arrival by validating accurate demographic information and
- professional collection of out-of-pocket payments prior to services being rendered.
- Inform patients about delays and wait times; when necessary, follow up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
- Answering, investigating, and/or directing patient inquiries or complaints to the supervisor or
- Obtaining and validating photo identifications and insurance cards, scanning relevant documents into patients' chart electronically and categorizing appropriately.
- Provides Consent, Financial, and HIPAA compliance related documents, must be able to
- thoroughly explained to the patient(s) if necessary.
- Proficient utilization and application of EHR software, hardware, and
- Scrutinizing prescriptions and referrals for accuracy to ensure patients are receiving the appropriate and necessary exams.
- Effectively coordinate with interdepartmental professionals to ensure patient satisfaction as
- it relates to appointment scheduling and admission/encounter.
- Verifying and dispensing oral contrast and preparation instructions to patients who are scheduled for upcoming appointments.
- Participates in medical office emergency routine when Summons ambulance or EMS and/or assists other staff members as needed.
- Managing outgoing and incoming faxes through both electronic and manual fax
- Maintaining appropriate levels of administrative office supplies, (i.e., RAYUS brochures, cards, sign-in sheets).
- Contacting referring Physician offices to verify information and/or request information that is still pending and necessary for the patient's exam.
- Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient
- patient flow.
- Proper use of phone and written etiquette when handling
- Maintaining reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and beverage supply
- Alignment of company mission and embodiment of core values of
- Adherence and compliance to company policies, procedures, operational objectives, and
- Maintain strict confidentiality of PHI in adherence and compliance to HIPAA
- Other duties may be assigned as
Medical Records -- Patient Service
- Ensure quality assurance health records by verifying their completeness, accuracy and proper entry into computer systems.
- Serves as point of contact on Medical Records for patients and visitors, creating and providing positive legendary Patient Services Experiences
- Retrieval and release of health information data/medical records in adherence and compliance with HIPAA and company policies and procedures.
- Interacts and works cooperatively with patients and team members of different diversities and ensures inclusion.
- Work as a liaison between the healthcare providers and offices in a timely manner.
- Proficient utilization and application of EHR software, hardware, and programs.
- Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient patient flow. Taking appropriate action when deemed with sound judgment.
- Clear and friendly patient education of diagnostic examinations and delivering instructions in adherence to company policy and procedures.
- Professionally holds Stat/Urgent cases pending communication from referring healthcare provider instructions after services have been rendered for patient.
- Proper use of phone and written etiquette when handling correspondence.
- Alignment of company mission and embodiment of core values of RAYUS.
- Adherence and compliance to company policies, procedures, operational objectives, and goals.
- Maintain strict confidentiality of PHI in adherence and compliance to HIPAA regulations.
- Maintain and reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and refreshment supply.
Tech Support -- Patient Service
- Monitors all modality schedules
- Greets and escorts patients to changing room; briefly explains procedure
- Prep/changing room turnaround performing proper sanitizing techniques.
- Helps the technologist stay on time by having the next patient ready before the current patient is ready to get off the table
- Ensures that all patient areas are stocked and organized in a neat and tidy manner
- Cleans and stocks patient prep room and patient restroom
- Stocks linen and empties laundry at the end of the shift
- Checks with technologists, center supervisor, or center manager for additional duties as needed
