Supervisor, Front Office

RAYUS Radiology
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Job Location

Titusville, FL, US, 32780

Employment Type

Full Time

Job Posted On

28 August 2025

Job Overview

  • Job Category: First Line Supervisors of Office and Administrative Support Workers
  • Industry: Healthcare
  • Application Deadline: 25 September 2025

Job Description

Job Summary

RAYUS now offers DailyPay! Work today, get paid today!

RAYUS Radiology is looking for a Front Office Supervisor to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Supervisor, you will manage the Front Office Associate teams; including operations, staff management, performance management and process improvements for assigned location(s). Ensures the team is delivering the highest level of service. This is a full-time position working 40 hours per week. Shifts are from 7:30am-4:00pm.

ESSENTIAL DUTIES AND RESPONSIBILITES:

(35%) Team Management

  • Supports associates ensuring highest level of patient satisfaction
  • Ensures comprehensive knowledge of the company's policies and procedures for all associates
  • Establishes associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate center coverage
  • Monitors and approves timecards
  • Participates in staff planning and hiring process along with management
  • Initiates and participates in associate performance evaluations, compensation and development of associates including performance improvement plans, disciplinary actions and/or terminations
  • Leads regular staff meetings and associate one-on-ones
  • Develops and monitors the teams' performance through QA process
  • Implements training program for new associates
  • Fosters a team environment, ensuring appropriate communication between departments
  • Creates and updates center's information manuals as needed

(30%) Registration

  • Greets and checks-in of patients scheduled for imaging services; processes payment as needed
  • Answers phones and handles calls in an efficient and friendly manner
  • Fields calls appropriately for center associates
  • Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
  • Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
  • Orders office supplies as needed
  • Maintains supply of patient information sheets
  • Pushes imaging via electronic interfaces
  • Completes confirmation calls and provides preparation instructions to patient
  • Faxes reports, billing information, and medical release forms as requested

(30%) Scheduling & Insurance

  • Schedules patients and enters orders
  • Checks all exams for pre-certification with patient's insurance company
  • Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
  • Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
  • Assists with arranging interpreter services, transportation and hotel accommodations for patients when appropriate
  • Maintains an up-to-date and accurate pending-scheduling list
  • Maintains an up-to-date and accurate database on all current and potential referring physicians

(5%) Performs other duties as assigned

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Job Overview

  • Job Category: First Line Supervisors of Office and Administrative Support Workers
  • Industry: Healthcare
  • Application Deadline: 25 September 2025